App Privacy Policy

Privatlivspolitik – Bella's Coffee Lab App

Bellas CoffeeLab ApS · Senest opdateret: juli 2026 · Kontakt: info@bellascoffeelab.com

Hvilke oplysninger vi indsamler

  • Telefonnummer (oprettelse af konto og SMS-verifikation)
  • For- og efternavn
  • E-mailadresse (valgfrit, til kobling med webshoppen)
  • Fødselsdato (valgfrit)
  • Købshistorik og loyalitetspoint (LabCoins)
  • Push-token fra din enhed (hvis notifikationer er slået til)

Hvordan vi bruger oplysningerne

  • Drift af loyalitetsprogrammet (point, belønninger, niveauer)
  • Afsendelse af SMS-verifikationskoder
  • Push-notifikationer (med dit samtykke)
  • Behandling af ordrer og betalinger
  • Kundeservice

Tredjeparter

Twilio (SMS), Stripe (betalinger), Shopify (webshop), Zettle (betaling i butik), PostHog (anonymiseret brugsstatistik, EU-servere), Sentry (fejlrapportering, EU-servere). Vi sælger aldrig dine oplysninger.

Opbevaring og dine rettigheder (GDPR)

Kontooplysninger opbevares, så længe din konto er aktiv. Ordrehistorik opbevares i 5 år (bogføringsloven). Du kan til enhver tid få indsigt i, rette eller slette dine oplysninger – slet din konto direkte i appen (Mere → Slet konto) eller skriv til os. Du har desuden ret til at gøre indsigelse mod behandling og til dataportabilitet.

Privacy Policy – Bella's Coffee Lab App (English)

Bellas CoffeeLab ApS · Last updated: July 2026 · Contact: info@bellascoffeelab.com

What we collect

  • Phone number (account creation and SMS verification)
  • First and last name
  • Email address (optional, for webshop linking)
  • Date of birth (optional)
  • Purchase history and loyalty points (LabCoins)
  • Device push token (if notifications are enabled)

How we use it

  • Running the loyalty program (points, rewards, tiers)
  • Sending SMS verification codes
  • Push notifications (with your consent)
  • Processing orders and payments
  • Customer support

Third parties

Twilio (SMS), Stripe (payments), Shopify (webshop), Zettle (in-store payments), PostHog (anonymised usage analytics, EU servers), Sentry (crash reporting, EU servers). We never sell your data.

Retention and your rights (GDPR)

Account data is retained while your account is active. Order history is kept for 5 years (Danish bookkeeping law). You may access, correct, or delete your data at any time — delete your account directly in the app (More → Delete account) or write to us. You also have the right to object to processing and to data portability.